Visitor Information Services (Mobile)

• Casual position
• A role unlike any other
• $36.34 + 25% casual loading + 12% super

About the Opportunity 

Are you passionate about sharing the best of Adelaide with the world? As a Mobile Visitor Information Officer, you'll be the face of the city connecting with visitors on the go and helping them make the most of their stay. Riding the iconic Visitor Information Bike, you’ll deliver exceptional customer service, provide up-to-date local tips, and inspire people to explore everything the city has to offer.

In this role, you'll take charge of the mobile service during your shifts, ensuring everything runs smoothly—from the safety and cleanliness of the bike to keeping it stocked with brochures and resources. You’ll be a go-to source of knowledge for both visitors and locals, offering friendly, accurate information and making every interaction a positive one.

You may also assist with administrative tasks to support the Visitor Economy team and occasionally help out at the Visitor Information Centre. If you’re someone who loves being outdoors, enjoys meeting new people, and takes pride in delivering outstanding service, this is your chance to help shape a warm and welcoming experience for all who visit Adelaide.

To view the position description, please click here.

Working Hours
This role is a casual position, where you may see yourself rostered between 10am-2pm, on Saturdays and Sundays.

Availability during these hours would be essential.

About You

To be successful in this role you will have:

• Experience in Customer Service.
• Able to ride an e-bike confidently and safely (essential).
• Excellent general knowledge of Adelaide’s community services, tourist attractions, venues and experiences.
• A high level of resourcefulness and initiative, respect for all and excellent customer service experience.
• Ability to seek and create opportunities to collaborate, inform, update and gain an understanding of the tourism industry in Adelaide.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!

The role of Adelaide Economic Development Agency (AEDA), a City of Adelaide (CoA) subsidiary, is to accelerate economic growth in the CoA by attracting investment and supporting businesses, growing the visitor economy, supporting residential growth, growing an annual events calendar and marketing the city as a whole.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Alistair Hotham on 8203 7485.

Please submit a Resume expressing the skills, experience and qualities you can bring to this position.

Please review the position description prior to submitting an application by following the prompts to apply. 

For more information about what it’s like to work for the City of Adelaide, including the benefits, please visit www.cityofadelaide.com.au/careers

Applications close at 11.59pm, 27 July 2025.

Please be advised this is a casual opportunity with starting rate at the Level 2 classification commencing at $36.34 per hour + 25% casual loading + legislated superannuation. 

As part of the recruitment process candidates will be required to undertake a Working with Children and a pre-employment medical and functional capacity assessment.

We continue to work hard to ensure our recruitment process is safe for people of diverse backgrounds. 

 
Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Our commitment to inclusivity means we welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates from with a range of lived experiences. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 7333 recruitment@cityofadelaide.com.au