Manager, Customer & Marketing

• A role where you drive the outcomes
• 2 direct reports & a team of 12 FTE
• Full time, 6-month fixed term role

About the Opportunity

This is a 6-month fixed-term opportunity requiring an immediate start, with a focus on providing continuity of leadership, maintaining team stability, and ensuring delivery of key priorities.

The Manager, Customer & Marketing is a leadership role with broad influence across the organisation. You will play a central role in shaping how Council engages with the community, strengthens its brand, and delivers consistent, high-quality customer experiences.

Reporting within the Customer & Marketing program, you will lead a multidisciplinary function spanning marketing, communications and customer experience. You will bring these areas together to deliver insight-led strategies, enhance Council’s reputation, and embed a strong culture of customer centricity across the organisation.

A core focus of the role will be the implementation of a Customer Experience Framework that supports continuous improvement in service delivery and enables teams to provide effective, consistent and community-focused outcomes. In parallel, you will oversee the delivery of strategic marketing and communications initiatives that build awareness of Council’s programs and priorities and reinforce the City of Adelaide brand.

The role requires a high level of collaboration and influence. You will work closely with senior leaders and stakeholders across Council to provide strategic advice, identify opportunities for improvement, and contribute to organisational priorities aligned with the Strategic Plan. You will support and leverage the team’s established external relationships, helping ensure Council remains informed by contemporary practices and emerging trends in customer experience, marketing and communications.

As a leader, you will be responsible for building and sustaining a high-performing, collaborative team environment. You will focus on capability development, foster a culture of continuous improvement, and ensure the delivery of high-quality, data-informed outcomes that support Council’s objectives.

This is an opportunity for an experienced leader to contribute at a strategic level while also driving practical outcomes that enhance how Council connects with and serves its community.

To view the position description, please click here.

About You

To be successful in this role you will have:

• Proven leadership experience, with the ability to build team capability and drive a high performing, customer centric culture.
• Demonstrated experience delivering strategic marketing, communications and media initiatives, including digital and content strategies.
• Extensive experience in supporting teams to implementing customer experience strategies, frameworks and models.
• Strong understanding of current and emerging trends across customer experience, marketing and communications.
• Experience using data, insights and customer feedback to drive continuous improvement and service excellence.
• Strong stakeholder engagement and business management skills, with the ability to influence outcomes, manage priorities and deliver strategic initiatives.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference.  We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Sofia Sy on s.sy@cityofadelaide.com.au

Please submit a Resume and a Cover Letter expressing the skills, experience and qualities you can bring to this position addressed to Jo Podoliak, Director, City Community.

Please review the position description prior to submitting an application by following the prompts to apply.

For more information about what it’s like to work for the City of Adelaide, including the benefits, please visit www.cityofadelaide.com.au/careers

Applications close at 11.59pm, 15 April 2026.

Please be advised this is a full-time, 6 month contract opportunity with a base salary remuneration of $156,250 per annum + 12% superannuation.

As part of the recruitment process candidates will be required to undertake a National Police Check.

We continue to work hard to ensure our recruitment process is safe for people of diverse backgrounds.

Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Our commitment to inclusivity means we welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates from with a range of lived experiences. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 7333 recruitment@cityofadelaide.com.au