Front of House (Adelaide Town Hall Usher)

• Multiple casual opportunities
• $31 per hour (incl 25% casual loading) + 12% superannuation
• Be a part of what’s happening!

About the Opportunity 
The Front of House Usher plays a vital role in creating a welcoming and safe experience for all patrons attending events at the Adelaide Town Hall. From greeting guests on arrival and assisting them to their seats, to resolving ticketing issues and ensuring the smooth flow of patrons through the venue, this role is central to delivering exceptional customer service.

Ushers support the overall presentation and safety of the venue by monitoring compliance with venue policies, reporting hazards or maintenance issues, and assisting during emergencies, including the safe evacuation of patrons if required. They also contribute to event operations by helping with interval service, foyer and auditorium upkeep, and providing practical support to hirers and suppliers with set-up or last-minute requests.

This is a varied and people-focused role that requires adaptability, teamwork and a strong customer focus to ensure every visitor enjoys their experience at the venue.

To view the position description, please click here.

About You

To be successful in this role you will have:

• Demonstrated capacity to work under limited supervision is essential.
• Demonstrated experience in delivering a high standard of customer services across diverse stakeholder groups.
• Demonstrated ability to plan and operate efficiently under pressure to problem solve.
• A commitment to ongoing professional development and continuous learning.

Availability

Due to the nature of the events that occur in the Adelaide Town Hall, availability during daytime is highly desirable.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference.  We value and embrace different perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our community.

For Further Enquiries & How to Apply
All enquiries regarding this position will remain private and confidential and can be directed to Amanda Parfilo on 08 8203 7228.

Please submit a Resume and a Cover Letter expressing the skills, experience and qualities you can bring to this position addressed to Amanda Parfilo, Team Leader, Adelaide Town Hall.

Please review the position description prior to submitting an application by following the prompts to apply. 

For more information about what it’s like to work for the City of Adelaide, including the benefits, please visit www.cityofadelaide.com.au/careers

Applications close at 11.59pm, 22 October 2025.

Please be advised this is for multiple casual opportunities starting at $31 per hour (inclusive of the 25% casual loading) + 12% superannuation.

As part of the recruitment process candidates will be required to undertake a National Police Check, a Working with Children Check, and a pre-employment medical and functional capacity assessment.

We continue to work hard to ensure our recruitment process is safe for people of diverse backgrounds. 

Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Our commitment to inclusivity means we welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates from a range of lived experiences. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 7333 recruitment@cityofadelaide.com.au