Expiation Analyst

• A role where you drive the outcomes
• Full time, permanent position
• $100,153 + 12% superannuation

About the Opportunity

As part of the Customer Centre, the Expiation Analyst will play a key role in improving how parking expiation debt is managed, recovered and monitored across the organisation. This is a role for someone who enjoys looking beyond the numbers, identifying what is driving outcomes and turning data and evidence into practical improvements.

You will analyse complex operational data, develop reporting and dashboards, and use insights to identify trends, forecast demand and improve the way work is prioritised and resources are allocated. You will also lead process reviews, audits and improvement initiatives, with a focus on reducing outstanding debt, preventing unnecessary debt creation and strengthening the customer experience.

Working closely with Customer Centre leaders, internal teams and external stakeholders, you will help shape more efficient and sustainable ways of working. You will develop operational plans, processes and training materials, provide tactical support to Team Leaders and keep the organisation informed of legislative, regulatory and policy changes affecting parking expiations and debt recovery.

If you enjoy solving problems, making sense of data and finding better ways to do things, this is an opportunity to make a tangible difference to both operational performance and customer outcomes.

To view the position description, please click here.

About You

To be successful in this role you will have:

• Experience with Debt Recovery processes and practice.
• Technical experience in analysis of large volumes of data.
• Previous experience in a contact centre in a business environment.
• Understanding of the values, behaviours and strategies required to create exceptional customer experiences.
• Strong analytical, judgment and decision-making skills.
• Ability to adapt to changing business requirements and organisational focus.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference.  We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Robert Donoghue on 08 8203 7541.

Please submit a Resume, a copy of your academic transcript, and a Cover Letter expressing the skills, experience and qualities you can bring to this position addressed to Robert Donoghue, Enforcement & Expiation Lead.

Please review the position description prior to submitting an application by following the prompts to apply.

Applications close at 11.59pm, 4 October 2026.

Please be advised this is a full time, permanent opportunity with a starting salary at the Level 5 Classification commencing at $100,153 + 12% superannuation.

As part of the recruitment process candidates will be required to undertake a National Police Check.

We continue to work hard to ensure our recruitment process is safe for people of diverse backgrounds.

Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Our commitment to inclusivity means we welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates from with a range of lived experiences. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 7333 recruitment@cityofadelaide.com.au.