Customer Service Representative - Customer Centre

• Full time, fixed term position until February 2026
• Candidates may be considered for similar roles that arise within 3 months
• Commencing at $79,526 + 12% super

 
About the Opportunity 
As a Customer Service Representative (‘CSR’), you will play a key role in representing the City of Adelaide (CoA), as the first point of contact to our many and varied customers. You will deliver excellent experiences to customers contacting us by phone as well as some in-person and email contact. 

You will enrich the customer experience by providing positive, meaningful and relevant suggestions and referrals to help us create a city everyone can enjoy.

Some of the things you’ll see yourself doing with us are:

• Providing professional customer service in our call centre.
• Providing face-to-face customer service at our front counter.
• Responding to email and other written correspondence as required.

To view a copy of the position description, please click here.

Please note that applicants moving to the next stage will need to be available to attend a group assessment on September 10 (Wednesday).

Why join our team as a Customer Service Representative?
CoA provides you with a great opportunity to build your career, while having a genuine impact on our city and our communities.  As a Capital City Council, we have wide-ranging responsibilities that impact everyone who visits, works and plays in the City. As a CSR, you’ll be assisting customer queries, which will expose you to the many different services that Council provides. This includes everything from community wellbeing to urban planning, events to infrastructure, lifestyle experiences to heritage, corporate services and many more. 

About You
To be successful in this role you will have:

• Demonstrated experience in delivering a high level of customer satisfaction in a fast-paced customer service environment. 
• Previous call centre experience environment would be highly desirable, however we would also love to hear from you if you have fast-food, hospitality or retail experience too! 
• Demonstrated ability to plan and operate efficiently, under pressure to complete work.
• Excellent verbal and written communication skills with the ability to manage challenging clients and situations tactfully and sensitively, and sound numeracy skills.

Eligibility
This position is suited to candidates with strong customer service experience, ideally gained in fast-paced environments where you’ve managed a wide range of enquiries and delivered solutions under pressure.

To ensure this role is the right fit, you’ll be asked a small number of pre-screening questions as part of the application process. These are designed to confirm you have the type of hands-on experience required to succeed in this role from day one.

If you have not worked in customer-facing roles such as retail, hospitality, call centres, government services, transport, or other environments requiring both problem-solving and adherence to policies, your application may not progress further.

Pre-screening questions:

• Have you worked in a customer service role in any of these industries? Fast food / Hospitality, Retail, Inbound Call Centre Environment, Local / Government Agencies or Transport / Travel Companies?
• Have you ever worked in a role where you were required to enforce policies that customers may not necessarily agree with?
• Do you have experience using multiple computer systems simultaneously while dealing with customer enquiries?
• Do you have experience searching and navigating a company knowledge base (e.g. Sharepoint, intranet) to find solutions quickly?
• Have you worked in a fast-paced, demanding environment where you were responsible for handling a wide range of enquiries?

About Us
Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!

The Customer and Marketing Team supports extraordinary customer experiences, celebrates our city through the delivery of creative and digital services, and enhances our reputation by promoting our achievements and initiatives. 

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference.  We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

For Further Enquiries & How to Apply
All enquiries regarding this position will remain private and confidential and can be directed to Tammy Bria on 08 8203 7139.

If you’re interested in this role, please submit a resume online. There is no need for a cover letter, however, there are a few pre-screening questions for you to respond to.

Please review the position description prior to submitting an application by following the prompts to apply. 

Applications close at 11.59pm, 18 August 2025.

Please be advised this is a full-time, fixed term opportunity until February 2026 with a starting salary at the Level 3 Classification commencing at $79,526 + 12% superannuation. This recruitment is also to establish a pool for any vacancies that arise in this role within the next 3 months.

Where to from here?
Once the job advertisement period has closed, each application will be revied against our selection criteria. If your application is progressing to the next stage, we will reach out to invite you in for a group interview/information session. You will have the opportunity to meet a few of our Customer Service Officers who will provide you with an insight into what a day-to-day looks like, go through real life scenarios and a group activity to help us get to know you better.

Should you meet the required skills needed for the role, we’ll invite you to a one-on-one interview where you can share more of your skills and experiences with us.

If you aren’t successful on this round, don’t worry! We can keep your application on hand if you wish to be considered for future vacancies in this team.

We encourage Aboriginal and Torres Strait Islander People, and people living with disability to apply.

 
Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 7333 recruitment@cityofadelaide.com.au.