Applications Support Officer

• A unique team creating an extraordinary City

• Full time, fixed term opportunity until July 2027

• $103,908 + 12% superannuation

About the Opportunity

As part of the Information Management Program, the Applications Support Officer plays an important role in helping people across the organisation get the most out of the systems they use every day. This is a hands-on support role focused on maintaining and improving corporate applications, resolving issues, coordinating upgrades, and working closely with both internal stakeholders and external vendors to deliver reliable and effective technology solutions.

You’ll become a trusted point of contact for a portfolio of applications, building strong working relationships across the organisation while providing practical support, advice,   and continuous improvement initiatives. The role also contributes to broader Information Management outcomes through collaboration with  other Information Management staff, suppliers, and end users to ensure systems remain secure, functional, and aligned to business needs.

This opportunity would suit someone who enjoys problem solving, learning new systems, and working with people to improve the way technology supports service delivery. You’ll have the chance to build deep expertise in enterprise applications, contribute to system enhancements and reporting capabilities, and support projects that improve the experience of users across the organisation.

To view a copy of the position description, please click here.

About You

To be successful in this role you will have:

• Ability to provide expert advice to a variety of stakeholders.
• Sound understanding of technologies and applications in use at the CoA and other Councils, such as Pathway, Technology One, Content Manager, Civica
• Proven experience in the application software use within the Corporation or similar.
• Substantial experience in packaged application software management and support.
• Commitment to placing the customer at the centre of everything we do demonstrated through the provision of timely, reliable and expert advice on matters within area of responsibility.
• Proven ability to build positive relationships and consult, negotiate and communicate with all levels of management and staff, government agencies, stakeholders and the community, both verbally and in writing.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference.  We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Merissa Decelis on 08 8203 7266.

Please submit a Resume and a Cover Letter expressing the skills, experience and qualities you can bring to this position addressed to Merissa Decelis, Lead, Service Desk.

Please review the position description prior to submitting an application by following the prompts to apply. 

For more information about what it’s like to work for the City of Adelaide, including the benefits, please visit www.cityofadelaide.com.au/careers

Applications close at 11.59pm, 1 June 2026.

Please be advised this is a fixed term, full-time opportunity until July 2027 with a starting salary at the Level 6 Classification at $103,908 + 12% superannuation.

As part of the recruitment process candidates will be required to undertake a National Police Check.

We continue to work hard to ensure our recruitment process is safe for people of diverse backgrounds.

Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Our commitment to inclusivity means we welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates from with a range of lived experiences. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 7333 recruitment@cityofadelaide.com.au